Privacy Policy (ThistleGlow Detailing)

This Privacy Policy describes how ThistleGlow Detailing collects, uses, and shares your personal information when you visit or make use of our services, including exterior car detailing, interior deep cleaning, paint correction, ceramic coating application, headlight restoration, and engine bay cleaning. We are committed to protecting your privacy and ensuring your personal data is handled responsibly and in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We collect various types of information in connection with the services we provide, which may include personal data.

• Information you provide directly to us: This includes information you provide when you book a service, inquire about our offerings, or communicate with us. This may include your name, contact details (such as email address and phone number), vehicle details (make, model, license plate number), and payment information.
• Information collected automatically: When you visit our website, certain information may be automatically collected by our service providers, such as your IP address, browser type, operating system, referring URLs, and information about your interaction with our site. This is typically collected through cookies and similar tracking technologies.
• Information from other sources: We may receive information about you from third-party partners if you use their platforms to book our services, subject to their privacy policies.

2. How We Use Your Information

We use the information we collect for various purposes, primarily to provide and improve our services.

• To provide and manage our detailing services, including scheduling appointments, preparing your vehicle, and completing the requested services.
• To communicate with you regarding your appointments, inquiries, service updates, and promotional offers.
• To process payments for services rendered.
• To improve our services, website functionality, and customer experience.
• To comply with legal obligations and enforce our terms and conditions.
• For internal record keeping and administrative purposes.

3. Sharing Your Information

We do not sell your personal data. We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing, website hosting, and analytics. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. We regularly review our security procedures to consider new technologies and methods.

5. Your Data Protection Rights

Under UK GDPR, you have certain rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. Please contact us at the address below if you wish to exercise any of these rights.

6. Third-Party Links

Our website may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

ThistleGlow Detailing

2847 Heatherfield Road, Unit 3C

Edinburgh, EH16 5AB

Scotland, United Kingdom